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Feb 2018

Using management control systems to balance accuracy, immediacy and innovation in a news organisation

Using a case study of a news organisation, this project investigates how management control systems are used to assist an organisation to balance the seeming tensions between accuracy in its news content, the need to ‘break’ stories as soon as possible, and the need to be innovative in the creation and delivery of news content.

The proliferation of news, both from official providers and ‘unofficial’ providers,  (e.g. news blogs, individuals on social media), has transformed the media industry into one that is highly competitive and dynamic. The study contributes to practice by being the first, to our knowledge, to consider how management controls are deployed to manage the constant tensions between the need for accuracy and immediacy in service provision, and the pressures to innovate in such a highly competitive and dynamic industry.

I see us as almost like a wire service, we are first to get the information out which as you can imagine puts a lot of stress on ourselves to get it accurate. You also want to beat the competition but at the same time if it’s not accurate, it’s a great way to lose credibility.

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Using management control systems to balance accuracy, immediacy and innovation in a news organisation