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Nov 2021

Employee Trust Determinants and Consequences of Employee Perceptions of Organisational Trustworthiness

Employees’ trust in the organisation provides a foundation on which all other management policies are built. Inspiring trust has been long acknowledged as the key to successful management. Yet, despite the importance of employees’ trust perceptions, relatively little is known about how employees form trust perceptions. A study conducted within a privately owned North American pharmacy involving an organisation wide survey of employees and interviews with 25 individuals holding key positions reveals that perceptions of the organisation’s benevolence, integrity and ability influence trust perceptions. In addition, managers’ perceptions play an important role. When employees lack knowledge of the organisation’s mission, values and policies, they rely more heavily on their managers’ perceptions of the organisation’s trustworthiness to form their organisational trust perceptions.

Employee Trust