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Jun 2005

A practitioner's guide to the balanced scorecard

Kaplan and Norton’s balanced scorecard is a concept still widely used and respected in today’s business environment.

This report provides guidance and advice on the development and implementation of a balanced scorecard for those organisations considering the introduction of a scorecard or those that have adopted the approach with limited success.

It is applicable for both public and commercial enterprises.

A practitioner's guide to the balanced scorecard