Diploma in Global Business Services

Our newly launched Diploma qualification completes the three-tier product suite and bridges the gap between the Certificate (for entry-level employees) and the Advanced Diploma (for senior management). It can be used as a stand-alone qualification or as a progression from the Certificate or in preparation for the Advanced Diploma.

What you will learn

Through studying this qualification, you will be able to:

  • Gain a broader understanding of finance, HR, IT, and procurement management best practices
  • Enable delivery of operational excellence and strategic GBS transformation goals
  • Assume greater responsibility and take on more complex processes
  • Acquire a professional, globally recognized qualification
  • Develop enhanced skills, knowledge and capabilities relevant to current and future roles

Diploma in GBS

Download the syllabus

Who is this course for?

Our self-assessment tool and syllabus overview below will help you to decide if the Diploma in Global Business Services is right for you.

Self-assessment tool

Syllabus overview

Strategy and information A GBS operations in the context of business strategy, GBS models and best practices 20%
B GBS objectives, developing SLAs & KPIs and explaining requirements for GBS reporting
Placement and process C Placement of services (corporate, shared services, business units, etc.) 35%
D Strategy for captive vs. outsourced sourcing, location selection and site build-out
E Process designs, SOPs, process & technology migration and improvements
Organisation and governance F GBS staffing, developing teams and people capabilities 20%
G Developing organisation models and detailed organisation charts
H Governance models and accountability
Service and transformation management I Service management, pricing, managing supply & demand, talent management, continuity management and continuous improvement 25%
J Transformation management strategy, stakeholder management and transformation projects

Learning experience

Comprising a series of 10 e-Learning modules, it covers all of the key concepts and includes exam practice questions at the end of each module. Additionally, learners will receive 12 months access to the Knowledge Centre, a portal of regularly updated resources to provide additional background and insight in addition to the syllabus and to facilitate lifelong learning.

The course should take around three to four months to complete and CIMA will communicate directly via email with learners to explain how to access e-learning materials. The course is assessed via a computerised exam which can be sat 'on-demand' at over 5,000 Pearson Vue test centres worldwide. The exam is professionally invigilated, maintaining the same level of rigour as CIMA’s other suites of professional qualifications.

On successfully passing the exam, learners will receive a globally recognised official certificate and be able to use the designation DGBS. 

Want to explore this further?

To speak to a local contact about how this could help your business, or to book your employees* onto this course, please provide your details.

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*Please note this product is currently only offered on a B2B basis: businesses can buy this course for their employees to study, but individuals cannot buy this for themselves. 

Want to explore this further?

To speak to a local contact about how this could help your business, or to book your employees onto this course, please provide your details.

Tell me more