Advanced Diploma in Global Business Services

The new Advanced Diploma is our top tier qualification in the Certified GBS Professionals programme. It addresses the needs of the GBS management team and senior stakeholders who need to have an advanced understanding of global business services. It can be used as a stand-alone qualification or as a progression from the Certificate.

What you will learn

Through studying this qualification, you will be able to:

  • Refine essential strategy, design, and implementation skills, as well as build your capabilities for guiding transformation and continuous improvement.
  • Facilitate delivery of operational excellence and strategic GBS transformation goals.
  • Acquire a professional, globally recognized qualification.
  • Develop enhanced skills, knowledge and capabilities relevant to current and future roles.

Advanced Diploma in GBS

Download the syllabus

Who is this course for?

Our self-assessment tool and syllabus overview below will help you to decide if the Advanced Diploma in Global Business Services is right for you.

Self-assessment tool

Strategic alignment A Development of a strategy, vision, goals and objectives for GBS aligned to business strategy 25%
B Setting GBS objectives, developing KPIs and explaining requirements for GBS reporting
Service delivery - placement and process C Placement of services - corporate, shared services, business units, etc. 25%
D Location strategy, location selection and evaluating sourcing options
E Process designs, controls framework, process & technology migration and improvements 25%
Service delivery -organisation and governance F GBS staffing, competencies and skills, training and talent management
G Development, design and roll-out of the GBS organisation model 25%
H Design and implementation of GBS governance and process ownership
Service and transformation management I Service strategy, service design, service operations and continuous improvement 25%
J Transformation management, programme and change management plans

Learning experience

The course is available to start studying now and is entirely online. Comprising a series of 10 e-Learning modules, it covers all of the key concepts and includes exam practice questions at the end of each module.
Additionally, learners will receive 12 months access to the Knowledge Centre, a portal of regularly updated resources to provide additional background and insight in addition to the syllabus and to facilitate lifelong learning.

The course should take around four to six months to complete and CIMA will communicate directly via email with learners to explain how to access e-learning materials. The course is assessed via a computerised exam which can be sat 'on-demand' at over 5,000 Pearson Vue test centres worldwide. The exam is professionally invigilated, maintaining the same level of rigour as CIMA’s other suites of professional qualifications.

On successfully passing the exam, learners will receive a globally recognised official certificate and be able to use the designation ADGBS. 

Want to explore this further?

To speak to a local contact about how this could help your business, or to book your employees* onto this course, please provide your details.

Tell me more

*Please note this product is currently only offered on a B2B basis: businesses can buy this course for their employees to study, but individuals cannot buy this for themselves. 

Want to explore this further?

To speak to a local contact about how this could help your business, or to book your employees onto this course, please provide your details.

Tell me more