Leading an organisation is challenging at the best of times. During a crisis, the leadership role must be acute. COVID-19 has forced everyone to step up; and I guess that you’re earnestly looking after your people and your business. Leadership includes communicating unpleasant messages and, as the head of an organisation, you set the tone. The past few weeks have made me reflect at length on what makes good leader.
In recent years, defining a good leader has broadened into