The global COVID-19 pandemic has placed societies and organisations in lockdown. Long-held business assumptions and rules of operation are no longer relevant, and we don’t know how long this pandemic will impact global economies. Even once lockdowns are eased, organisations will need to re-operationalise processes and change their business models to reflect a new world with different ways of doing business.
Just carrying on as before the pandemic won’t be an option. Returning to business as usual does not make