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02 September 2019

Handling difficult conversations with ease and confidence

Category: MASTER COURSE

Gain the skills and confidence to discuss difficult issues with honesty, clarity and integrity and master the techniques necessary for remaining clear and objective.

Who should attend?
This highly interactive course will benefit anyone who wants or needs to learn how to deliver difficult or challenging messages in a clear, timely and effective way.

What you will gain
Broaching difficult subjects with colleagues and clients is often a daunting prospect for many. People sometimes avoid conflict situations where they need to deliver bad news or where they fear that there will be an adverse reaction to an assertive or critical message. Yet few things are as impressive in business as the ability to discuss difficult issues and to deal in a fair and objective way with the powerful emotions that inevitably arise. This course aims to provide participants with the skills and confidence they need to develop this vital skill-set.

Programme outline
Learn how to:

  • understand what makes a message difficult or challenging and why people are often reluctant to deliver it
  • identify and recognise the barriers to holding difficult conversations
  • be aware of your own personal communication style and recognise counter-productive words and actions where emotions are fully engaged
  • apply effective processes and techniques for conducting difficult conversations
  • maintain control of the conversation process, especially where others are seeking to gain control of the conversation. 

The course starts at 9.30am. Lunch and refreshments are included.
6 CPD hours (where applicable). 

CIMA work in partnership with BPP Professional Education to offer CPD training courses

Booking Information

Date Location Price
2 September 2019 - 09:30 London Price: GBP 624.00
Member price: £562. Plus VAT on all prices.
26 November 2019 - 09:30 London Price: GBP 624.00
Member price: £562. Plus VAT on all prices.


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Handling difficult conversations with ease and confidence

CIMA members and students should log in to MY CIMA before booking to receive the appropriate discount.

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In-house training 
We can develop tailored training programmes to enhance the finance and business skills of staff across your organisation. To discuss how we can meet your learning and development needs please email us.

Find out more 
If you have any queries please email cima@bpp.com or phone us on: +44 (0)3300 603400.

The venue for this course will be confirmed 14 days before the scheduled date. 

CIMA work in partnership with BPP Professional Education to offer CPD training courses.  

This course will be delivered by BPP Professional Education Limited (“BPP”).  Accordingly, when you sign up for this course, CIMA will pass on the contact details you have provided to BPP so that they can contact you to complete your booking and process payment.  BPP will process any personal information it collects about you in accordance with its privacy policy, which is available at: http://www.bpp.com/professional-education/privacy

The information provided to BPP will not be used by BPP for marketing purposes.

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