Handling difficult conversations with ease and confidence

Who should attend?
This highly interactive course will benefit anyone who wants or needs to learn how to deliver difficult or challenging messages in a clear, timely and effective way.

What you will gain
Broaching difficult subjects with colleagues and clients is often a daunting prospect for many. People sometimes avoid conflict situations where they need to deliver bad news or where they fear that there will be an adverse reaction to an assertive or critical message. Yet few things are as impressive in business as the ability to discuss difficult issues and to deal in a fair and objective way with the powerful emotions that inevitably arise. This course aims to provide participants with the skills and confidence they need to develop this vital skill-set.

Programme outline
Learn how to:

• understand what makes a message difficult or challenging and why people are often reluctant to deliver it
• identify and recognise the barriers to holding difficult conversations
• be aware of your own personal communication style and recognise counter-productive words and actions where emotions are fully engaged
• apply effective processes and techniques for conducting difficult conversations
• maintain control of the conversation process, especially where others are seeking to gain control of the conversation. 

The course starts at 9.30am. Lunch and refreshments are included.
6 CPD hours (where applicable). 

CIMA work in partnership with BPP Professional Education to offer CPD training courses