Assertiveness - an introduction

Imagine being able to express your opinion confidently, to stand up for yourself, say 'no' when you need to and say what you mean and mean what you say. How much more effective and successful would you be? How much easier would your life be? 

Who should attend?
This course will benefit anyone who needs to deal with people confidently and effectively, without being too passive or aggressive.

What you will gain
Becoming more assertive can be immensely beneficial to everyone and can make you feel more confident, enhance your self-esteem, increase your ability to deal with difficult people and stressful situations, as well as making you happier, healthier and more professional. This one day course is highly practical, interactive, safe and fun. Come prepared to join in and take your development up a level.

Programme outline 
Techniques to enable you to:

• understand the meaning of assertiveness and how it differs from passive, aggressive and manipulative behaviour
• become familiar with your workplace and personal rights and how to assert them
• have more confidence
• learn a variety of assertiveness skills, tools and techniques and when to apply them
• improve your communication skills; including effective listening, questioning, body language and rapport building
• learn how to say 'no'.
• gain strategies for dealing with difficult people
• develop assertive solutions to real-life situations through the application of the skills, tools and techniques that you have learnt.

The course starts at 9.30am. Lunch and refreshments are included.
6 CPD hours (where applicable).

CIMA work in partnership with BPP Professional Education to offer CPD training courses