Update 20 November 2020- Remember - for CIMA online exams, your exam conditions start as soon as you are met by the greeter who will check your ID. At this point you must not leave the webcam view. England test centres remain closed until Wednesday 2 December 2020 (for exams booked with a training provider, please contact your training provider for information). Remote online exams are available. Find more information here:

Understanding and improving business processes


An introduction to the tools used in mapping business process, and to linking them to the creation of value within the organisation, consequently increasing efficiency and reducing cost.

Who should attend?
Senior executives, managers and accountants who are involved in sponsoring, planning and delivering business process improvement projects. 

What you will gain

  • The tools to map business processes and to link them to the creation of value within the organisation.
  • The ability to standardise procedures and enable management to focus on true value adding processes and operations.
  • The links between process mapping and the value chain and how this can be used to better manage the business, consequently increasing efficiency and reducing cost.

Programme outline

  • Uses and limitations of process mapping and common problems.
  • The use of process maps to identify areas for process improvement.
  • Tools to be used in improvement, implementation and monitoring of processes.
  • Links between process maps and the value chain.

The course starts at 9.30am. Lunch and refreshments are included.
6 CPD hours (where applicable). 

CIMA work in partnership with BPP Professional Education to offer CPD training courses

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Understanding and improving business processes

CIMA members and students should log in to MY CIMA before booking to receive the appropriate discount.

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In-house training 
We can develop tailored training programmes to enhance the finance and business skills of staff across your organisation. To discuss how we can meet your learning and development needs please email us.

Find out more 
If you have any queries please email or phone us on: +44 (0)3300 603400.

The venue for this course will be confirmed 14 days before the scheduled date. 

CIMA work in partnership with BPP Professional Education to offer CPD training courses.  

This course will be delivered by BPP Professional Education Limited (“BPP”).  Accordingly, when you sign up for this course, CIMA will pass on the contact details you have provided to BPP so that they can contact you to complete your booking and process payment.  BPP will process any personal information it collects about you in accordance with its privacy policy, which is available at:

The information provided to BPP will not be used by BPP for marketing purposes.

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