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CGMA Store Return and Cancellation Policy

Product Cancellations/Refunds:

  • CPD Subscriptions: No refunds will be issued for online CPD subscription products.
  • Non-CPD Subscriptions: Full refunds may be issued for non-CPD subscriptions, such as magazines and newsletters, within 30 days of purchase date. Products within the Online Professional Library may receive a full refund within 10 days of purchase.
  • Non-Subscription CPD Products: Individual, online courses may receive refunds within 30 days of purchase if you are not satisfied.
  • eBooks: Full refunds for all eBook products will be issued for requests received within 10 days of purchase.
  • Downloadable or PDF Products: All downloadable or PDF products are non-refundable.
  • On-Site Conferences: You may cancel without penalty if written cancellation requests are received up to and including 45 days prior to the start of the conference. Due to financial obligations incurred by CIMA, a credit less 50% of the registration fee will be issued for written requests received up to and including 21 days prior to the start of the conference. No refunds or credits will be issued on cancellation requests received less than 21 days prior to the start of the event.
  • Online Conference: You may cancel and receive a refund if cancellation request is received up to and including 15 days prior to the start of the conference. You can cancel and receive a 100% credit if your registration is cancelled within 7 days of the start of the conference. Due to financial obligations incurred by CIMA, a 60% credit will be issued for requests received up to the day prior to the start of the conference. No refunds or credits will be issued on cancellation requests received once the online conference begins.
  • Webcasts: Refunds, less 50% administrative fee, will be issued if cancellation requests are received up to a day prior to Web Event. No refunds will be issued if cancellation requests are received during the Web Event or after the Web Event completion.