Implementing winning KPIs

A workshop to help you improve the way KPIs are measured and reported.

For years many organisations have used what they thought were KPIs but the measures have not had the impact management and the board were seeking. KPIs themselves are mislabelled and misused. Organisations with over 20 KPIs lack focus, lack alignment and underachieve. In fact, there are normally fewer than 10 true KPIs in an organisation and these should be measured and reported 24/7, daily, or at the outside weekly. 

David Parmenter’s work on KPIs has received international recognition. His book Key Performance Indicators – Developing, Implementing and Using Winning KPIs, published in 2007, is now in its second edition. This course represents a chance to catch up with the latest thinking on KPIs. David believes that there are four types of performance measures and choosing the right mix is crucial for effective measurement and control.

The workshop seeks to show how key performance indicators can work in best practice settings. Key performance indicators will reveal, completely and efficiently, knowledge or intelligence about a company’s operations and its impact on finances. By gaining access to their KPIs, decision makers will transform their operations.

This programme is suitable for all staff responsible for monitoring and reporting the performance of a business unit, division or an organisation as a whole. It will be of particular benefit to:

• balanced scorecard implementers
• teams responsible for organisation-wide performance measurement
• CFOs and reporting accountants responsible for reporting performance measurement on a regular basis
• CEOs and general managers who are dissatisfied with performance measurement in their organisation and wish to scope out a complete revisit of performance measurement
• heads of department
• managers who have been assigned the task of improving performance measurement in their organisation.

Helpful tools for re-implementing KPIs at my current organisation.    
Tony Evans ACMA, Data and Statistics Manager, JHP Group Ltd

Will help with implementing KPIs in my organisation.
Stuart Sims ACMA, Commercial Accountant, Total Produce Ltd

Very practical and informative.
Winston Luke, Finance Manager, Medical Research Council

• A ground-breaking approach which will help you choose the right KPIs.
• An appreciation that not all KPI performance measures are 'key' to your business.
• An insight into the importance of identifying your organisation's critical success factors.
• A road map to developing and reporting KPIs.
• An understanding of why performance measures often fail to deliver.
• In-depth white paper with templates and over 300 performance measures.

For years many private and public sector organisations have used what they thought were KPIs, but the measures have not had the impact management and the board were seeking. Based on David Parmenter’s KPI book which has been a `top ten’ performance management book for three years, this course represents a chance to catch up with the latest thinking on KPIs.

David Parmenter is an international presenter known for his thought-provoking and lively sessions, which have led to substantial change in many organisations. David is a leading expert in: the development of winning KPIs, replacing the annual planning process with quarterly rolling planning, quick month-end processes and converting reporting to a decision based tool. His work on KPIs has received international recognition: he had spent 10 years researching extensively into why KPIs do not work in most organisations, and has an in-depth understanding of the better practices of corporate accountants across all sectors. David has presented extensively in Asia Pacific and Europe; companies who have attended his courses are a who’s who of European, Asian, and Australasian organisations. 

David has also worked for Ernst & Young, BP Oil Ltd, Arthur Andersen, and Price Waterhouse. He is a fellow of the Institute of Chartered Accountants in England and Wales. His book Key Performance Indicators –developing, implementing and using winning KPIs reached number 1 for performance management books on Amazon and is on its way to becoming a best seller. Over 4,000 have attended his webcasts on www.bettermanagement.com. For articles of interest see http://davidparmenter.com/category/winning-kpis

9.00am Registration and coffee

9.30am

What are key performance indicators?

• Difference between the four types of performance measures.
• The common misunderstandings.
• The characteristics of a winning KPI.
• How KPIs tie to business goals and strategy.
• Lead and lag indicators revisited.
• The 10, 80, 10, rule for performance measures.
• Importance of knowing your critical success factors.

Finding the critical success factors (CSFs) in your organisation.

• Case studies.
• The three stage process.
• Workshop: brainstorm the success factors in sector groups.
• Learn how to use relationship mapping to find the success factors with the greatest influence (airline example).
• Workshop: shortlist the likely CSFs in your own sector.

Brainstorming performance measures.

• Using mind-maps to brainstorm measures.
• Understanding the need for past, present, and future measures.
• Workshop: performance measures in a couple of CSFs.

12-step model to developing and using winning KPIs.

• The four foundation blocks.
• Walk through the twelve step process:
  1: SMT commitment.
  2: Establishing a “winning KPI” team.
  3: Establish a “just do it” culture for this project.
  4: Setting-up a holistic KPI development strategy.
  5: Marketing a KPI system to all employees.
  6: Identifying organisation-wide CSFs.
  7: Recording of performance measures in a database.
  8: Selecting team-level performance measures.
  9: Selecting organisational “winning KPIs”.
  10: Developing the reporting frameworks at all levels.
  11: Facilitating the use of winning KPIs.
  12: Refining KPIs to maintain their relevance.

KPIs for your enterprise: a question and answer session on the measures you are currently using, thoughts on the areas in which to search for your likely CSFs and KPIs.

KPIs: the road ahead - the implementation issues.
Case studies: lessons to learn.
Implementing in a not for profit organisation.
Implementing in a small to medium enterprise.
Selling the change to the SMT through their emotional drivers.

Workshop: workgroups will develop sales presentation suitable for their sector/industry.

5.00pm Close of seminar

Refreshments and a light lunch will be provided. 

6 CPD hours (where applicable)

Please also see details of 20 major mistakes made by accountants - and how to avoid them and Quick month end reporting other courses by David Parmenter which might be of interest to you.

Find out more
If you have any queries please email or phone us on +44 (0)845 026 4722.

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