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Q2 - Considering all aspects of your contact with CIMA Contact, please indicate below how satisfied you are with this service.
Q3 - How do you usually contact CIMA Contact? (Please tick all that apply).
Q4 - On average, how regularly do you contact CIMA Contact?
Q5 - Based on your recent experiences with CIMA Contact, how satisfied are you that your query was fully answered on your first contact with us?
Q6 - What time frame do you think is reasonable to receive an email response?
Q7 - What time frame do you think is reasonable to have your call answered?
Q8 - Based on your recent contact with CIMA Contact, how satisfied are you with the following elements of the service?
Q9 - If you have contacted CIMA Contact by telephone in the last month, how easy was it to navigate through the phone menu system? (If you have not contacted us by telephone in the last month, please go on to question 13).
Q10 - In the phone menu system, after you had selected your menu option (for instance, 1 for ACMA/FCMA, 2 for student, etc) did you find the pre-recorded messages informative?.
Q11 - When contacting CIMA Contact by telephone recently, on average how acceptable did you find the waiting time to speak to a customer services advisor?
Q12 - Considering your recent contact with CIMA Contact, what were the most positive elements of the customer service you received? Please specify in the box?
Q13 - Were there any aspects of the customer service you received which were unsatisfactory?
Q14 - What enhancements would you like CIMA to make to CIMA Contact in the future?
Q15 - If you would be happy for us to contact you further consider and discuss the views you have expressed in this questionnaire, please tick the box below (n.b., in order for us to contact you, you must have provided us with your contact ID above)
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