|CIMA offers a variety of payment options to suit your needs.|
|Pay online with a debit or credit card by logging in to your MY CIMA account. We accept VISA, MasterCard or American Express|
|Call our global 24/7 payment hotline and pay with a debit or credit card |
In the UK: 0844 292 0240, outside the UK: +44 (0) 20 8602 0861
This is an automated service. Ensure you have your customer payment reference number ready. You can find this number on the top of your financial statement in your MY CIMA account.
|Call CIMA Contact on +44 (0)20 8849 2251 and pay with a debit or credit card|
|Send a cheque, money order, UK postal order or sterling bank draft, made payable to CIMA. Write your contact ID on the back of your cheque and send it, together with a copy of your invoice and a remittance advice (PDF 50KB) to CIMA, 26 Chapter Street, London, SW1P 4NP, United Kingdom.|
Direct debits and refunds
You can also set up a direct debit, through UK and Republic of Ireland banks only. To set up a direct debit, login to MY CIMA and click on 'My direct debit details'.
If you require a refund due to an overpayment or duplicate payment, please email your request (including the amount to be refunded) to firstname.lastname@example.org
Please do not under any circumstances send us your debit or credit card details through the post or email to any CIMA email address.
What is a customer payment reference number and where do I find it?
Your customer payment reference number is a unique identifier to be used when making payments to CIMA via the 24/7 global payment hotline. It can be found on the top of your financial statement in MY CIMA.
When I call the global payment hotline will I be speaking to a CIMA customer service agent?
No, this payment service is completely automated and as such removes the need to speak to a CIMA customer service agent
Is the global payment hotline a secure payment method?
Yes, the payment hotline allows you to type in your credit or debit card number using your telephone keypad. This is a completely secure process as your card details are not stored on CIMA’s network.
If I have trouble completing my payment via the global payment hotline, will I be transferred to CIMA Contact?
That will depend on when you are calling. If CIMA Contact is open at the time of your call then you will be transferred to them. However, if CIMA Contact is closed at the time of your call, you will be advised to contact them when they open or if applicable to contact your local office.
If I make a payment via the global payment hotline, when will that payment be reflected on my CIMA account?
The payment will be reflected within 24 hours.
If I make a payment via the global payment hotline, how/when will I receive confirmation of that payment?
Once your payment has been successfully made you will receive confirmation via email. You will usually receive this email immediately but please allow 24 hours.
How will I know that the payment I made will go into my account and not someone else’s?
Your customer payment reference number is unique to your account and any payment that you make using your customer payment reference number will only be allocated to that account. Providing that you hold an up to date email address, you will receive an email confirmation. You can also view the payment in your MY CIMA account.
I have previously chosen to store a credit or debit card with CIMA for future use - why am I being asked to re-save my details?
Due to a change in our payment system, any card details that you had saved in your my CIMA account will need re-saving on your next payment.
Can I still send in my credit card details?
No, you should not under any circumstances send your debit or credit card details through the post or by email or fax. If you do send in your card details, CIMA will destroy them and will not process the payment. Customers will be advised if this is the case.
Can I still send my payment by post?
Yes, you can. The only payment methods which CIMA accepts via post are cheque, money order, UK postal order or sterling bank draft.
Can I still pay by direct debit?
Yes, you still have the option to pay by direct debit, for UK and Republic of Ireland banks only. You can set up a direct debit by logging in to MY CIMA and clicking on 'My direct debit details'.
If I am having problems with my account, can I ask a CIMA staff member to log in for me and help me troubleshoot?
No, CIMA staff members are not allowed to log in for you. You should not give your password to any CIMA staff member.
If you are unable to resolve the problems with your online account, the best way for CIMA staff to help solve your query is to take a screen shot of the error message that is being displayed and email to email@example.com using the subject line ‘Online Payment Issues’.
Please provide as much detail as possible relating to the action that you were attempting to carry out and staff will then work to solve the problem.