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Aug 2015

Six categories of key performance indicators

Key performance indicators (KPIs) are measures used to reflect an organisation’s success or progress in relation to specific short-to-long-term goals. They are useful for all types of businesses across all industries and sectors — from small to large entities and not-for-profit as well as governmental institutions.

In selecting and developing KPIs, it is important to clearly define the priorities and limit the KPIs to those factors that are important to successfully achieving your organisation’s goals. This checklist recommends a series of factors to consider when developing and implementing a performance indicator model.

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Well-designed KPIs should be expanded to include financial and non-financial measures, external and internal activities and events to maximise the long-term value and success of the organisation.

CGMA TOOL, Six categories of key performance indicators

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