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Global Business Services Programme

CIMA and The Hackett Group have developed a comprehensive talent management and professional development qualification programme specifically tailored for global business services (GBS) and shared services (SS) professionals.

The Certified GBS Professionals Programme

As CIMA continues to evolve its qualifications portfolio to reflect employer needs and drive better business decisions, it has established a strategic collaboration with The Hackett Group to offer this professional development qualification in the shared services (including GBS) sector. 

This unique, comprehensive talent management programme is specifically tailored for GBS professionals in finance, IT, HR and procurement and combines CIMA’s training expertise with the best practices and intellectual property only The Hackett Group can provide. Together they are addressing the need to provide structured professional certification, talent development and lifelong learning for the sector, whilst helping organisations around the world build a road-map to achieving world-class standards through the development of people, not just process. 

See how the Certified Global Business Services Professionals programme can help your business.

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GBS three tierThe Certified Global Business Services Professionals programme comprises three levels of qualification, aligned to job role and underpinned by continuous professional development.

Who is this course for?

An individual’s knowledge and experience should be the deciding factor in which level of qualification to study. There are three levels available for study; the Certificate, Diploma and Advanced Diploma in Global Business Services

Use our self-assessment tool below to help you see what level we recommend you start at. Each qualification can therefore be studied as a discrete course or as part of a linear programme progressing up the ‘pyramid’.

Self-assessment tool

Please note this product is currently only offered on a B2B basis: businesses can buy this course for their employees to study, but individuals cannot buy this for themselves. 

Want to explore this further?

Find out more about the Certified GBS Professionals programme:

CGBSP Exec Summary

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To speak to a local contact about how this could help your business, or to book your employees onto this course, please provide your details. 

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How will this programme help my business?

The programme will help organisations around the world to build a road-map to achieving world-class standards – now they can focus on developing people, not just processes. Equally, it will help those working with a Global Business / Shared Services centre to understand the role and contribution of global business services to organisations. At the highest level, it will enable aspiring CFOs and existing CGMAs to add a valuable qualification that equips them for further career success.

Employer benefits

  • Build knowledge and skills around key best practices, performance metrics, stakeholder management, and control frameworks, in use at leading multi-functional shared services organisations.
  • Create a more dynamic and flexible workforce able to shift between finance, HR, IT, and procurement process execution teams.
  • Better engage and retain your best talent to keep your GBS organisation positioned for growth.
  • Increase your organisation’s agility to respond effectively to change.
  • Delight your customers, through a deeper understanding of their needs, and enable higher satisfaction rates.

Employee benefits

  • Acquire a professionally recognised qualification.
  • Develop enhanced skills, knowledge and capabilities.
  • Gain greater understanding of the broader business environment.
  • Achieve greater recognition from across your organisation.

Available now, the Certificate in Global Business Services is the first tier qualification in the Certified GBS Professionals programme. It is aimed at entry-level employees performing transactional or knowledge-based work in single or multi-functional centres.

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Through studying this qualification, you will be able to:

  • Understand the evolution, governance and control frameworks for global business services.
  • Implement process and performance management methods and apply business tools and techniques used in a global business services environment.
  • Identify the specific activities and processes within shared services functions, with an emphasis on finance but also covering HR, IT and procurement.
  • Acquire a professional, globally recognized qualification.
  • Develop enhanced skills, knowledge and capabilities relevant to current and future roles.

Our newly launched Diploma qualification completes the
three-tier product suite and bridges the gap between the Certificate (for entry-level employees) and the Advanced Diploma (for senior management). It can be used as a stand-alone qualification or as a progression from the Certificate or in preparation for the Advanced Diploma.

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Through studying this qualification, you will be able to:

  • Gain a broader understanding of finance, HR, IT, and procurement management best practices
  • Enable delivery of operational excellence and strategic GBS transformation goals
  • Assume greater responsibility and take on more complex processes
  • Acquire a professional, globally recognized qualification
  • Develop enhanced skills, knowledge and capabilities relevant to current and future roles

The new Advanced Diploma is our top tier qualification in the Certified GBS Professionals programme. It addresses the needs of the GBS management team and senior stakeholders who need to have an advanced understanding of global business services. It can be used as a stand-alone qualification or as a progression from the Certificate.

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Through studying this qualification, you will be able to:

  • Refine essential strategy, design, and implementation skills, as well as build your capabilities for guiding transformation and continuous improvement.
  • Facilitate delivery of operational excellence and strategic GBS transformation goals.
  • Acquire a professional, globally recognized qualification.
  • Develop enhanced skills, knowledge and capabilities relevant to current and future roles.

We're working closely with our global business services (GBS) and shared services (SS) partners to bring you the latest employer success stories, sector news, industry insights and events from around the world. 

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We had been looking for a structured training programme to provide career development and ensure knowledge is kept up to date. The GBS qualification has delivered this and will help realise the value a business service centre creates, to help us deliver excellence in customer service across the areas we support.

Lee Brittain Director of Business Shared Services, Sodexo UK & Ireland