Complaints

CIMA can only investigate complaints against individual members – associate chartered management accountants or fellow chartered management accountants – or against students registered with CIMA.

All complaints must be made in writing by letter, or by using a CIMA notification of complaints form (PDF 56KB).  The CIMA complaints and appeals process is outlined in this document (PDF 196KB).

To make a complaint, please provide the following information:

• the name of the individual you wish to complain about
• a clear and concise summary of the complaint
• any supporting documentation that substantiates the complaint
• confirmation as to whether any legal proceedings are intended, or have already commenced
• consent that all documentation you have submitted may be disclosed to the other party to the complaint, to CIMA's conduct committees and to other relevant third parties. Please note that this will be a public hearing if heard by the disciplinary committee, open to the press and public. You may be asked to appear as a witness.

Your letter or completed complaints form should be signed, dated and sent to:

Head of professional conduct
Chartered Institute of Management Accountants
26 Chapter Street
London
SW1P 4NP
United Kingdom

Alternative dispute resolution
CIMA offers an independent ADR service (provided by the Chartered Institute of Arbitrators) for members of the public with service related issues involving a CIMA member in practice in the UK.