Alternative dispute resolution
We offer an independent ADR service (provided by IDRS Ltd, a wholly owned subsidiary of the Chartered Institute of Arbitrators) for members of the public with service related issues involving a CIMA member in practice in the UK.
Service issues usually involve a dispute over contracts and/or levels of service provided by an accountant - on issues like unreasonable delay, supplying inaccurate or incomplete information, failure to respond to telephone calls or correspondence, or not carrying out instructions.
The ADR service offers two processes for resolving concerns ' conciliation first, followed by arbitration if conciliation is unsuccessful. If the dispute does not refer to a service issue, it may be more appropriate to make a complaint.
If you wish to pursue ADR, please read the conciliation scheme rules (PDF 45KB) and complete and return the designated application form (PDF 51KB) to:
24 Angel Gate
London EC1V 2PT
In the event that a dispute is not resolved by conciliation, you will be offered arbitration. The arbitration scheme is designed to allow parties to present their case without the need for legal representation.
Please see the arbitration scheme rules (PDF 68KB) for further information about this service.