09 October 2017

Handling difficult conversations with ease and confidence


Gain the skills and confidence to discuss difficult issues with honesty, clarity and integrity and master the techniques necessary for remaining clear and objective.

Who should attend?
This highly interactive course will benefit anyone who wants or needs to learn how to deliver difficult or challenging messages in a clear, timely and effective way.

What you will gain
Broaching difficult subjects with colleagues and clients is often a daunting prospect for many. People sometimes avoid conflict situations where they need to deliver bad news or where they fear that there will be an adverse reaction to an assertive or critical message. Yet few things are as impressive in business as the ability to discuss difficult issues and to deal in a fair and objective way with the powerful emotions that inevitably arise. This course aims to provide participants with the skills and confidence they need to develop this vital skill-set.

Programme outline
Learn how to:

  • understand what makes a message difficult or challenging and why people are often reluctant to deliver it
  • identify and recognise the barriers to holding difficult conversations
  • be aware of your own personal communication style and recognise counter-productive words and actions where emotions are fully engaged
  • apply effective processes and techniques for conducting difficult conversations
  • maintain control of the conversation process, especially where others are seeking to gain control of the conversation. 

The course starts at 9.30am. Lunch and refreshments are included.
6 CPD hours (where applicable). 

Booking Information

Date Location Price
9 October 2017 - 09:30 London Price: GBP 599.00
Member price: £539. CDS member price: £415. Plus VAT on all prices.
14 December 2017 - 09:30 Manchester Price: GBP 599.00
Member price: £539. CDS member price: £415. Plus VAT on all prices.

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Handling difficult conversations with ease and confidence

CIMA members and students should log in to MY CIMA before booking to receive the appropriate discount. Save up to 30% with the CIMA Corporate Discount Scheme (CDS). Find out more at:

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We can tailor any of our Mastercourses to meet your needs as well as providing completely bespoke training solutions. Find out more

Find out more 
If you have any queries please email or phone us on: +44 (0)3332 221608. Visit our booking page for information on how to book and pay.

The venue for this course will be confirmed 14 days before the scheduled date. 

CIMA Mastercourses are held in partnership with BPP.  

CIMA on demand is our range of online CPD courses specifically designed for busy finance and business professionals who need training that's convenient and will fit around their schedule. Find out more