Dealing with difficult staff
Event type: Mastercourse
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Date
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Location
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Price
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12 June 2012 - 09:30
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London
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Price: GBP 597.00
Members: £537.00
Corporate discount scheme: £397.00
+ VAT on all prices
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17 October 2012 - 09:30
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Manchester
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Price: GBP 597.00
Members: £537.00
Corporate discount scheme: £397.00
+ VAT on all prices
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Who will benefit
- team members and managers who have to handle difficult personalities
- all who wish to improve their people management skills
What you can gain
Handling a difficult member of staff is can be challenging. Getting it right can enhance both your relationship with your staff and your reputation as a manager. This course will help you avoid the pitfalls and spot the games people play so you can manage even the most awkward staff.
Speaker Details
The speaker will be drawn from a pool of qualified professionals, who specialise in this subject. Having worked for leading organisations they will relate the course content to real life case studies.
Outline
Techniques to help you:
- recognise manipulative behaviour
- understand the games
- create win-win situations
- manage conflict between staff
- maintain credibility with your colleagues.
The course starts at 9.30am and ends at 5.00pm. Lunch and refreshments are included.
6 CPD hours (where applicable)
Find out more
If you have any queries please email or phone us on +44 (0)845 026 4722.
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