Performance management and measurement

Principles and practice

Financial and other managers:

• wanting to improve measurement, performance management and results in their organisations
• needing an overview of the whole field of performance management, measurement and benchmarking
• introducing a performance measurement or management system or undertaking a benchmarking exercise
• wanting to choose, design and implement measures, KPIs, benchmarks and targets
• concerned about the cultural, behavioural and management implications.

'It provides a good basis for establishing performance measures and methods for incorporating them into day to day work.'
Ms Anne Webber, Performance Analyst, Three Valleys Water plc

'Provides plenty of tools and food for thought to put the principles and theories into practice.'
Ms Allison Addison, Finance Manager, BBC Monitoring

'It has given me a host of tools to take back to my workplace.'
Ms Janine Smedley, Planning & Process Improvement Manager, City University

• A good understanding of the principles on which effective performance measurement and benchmarking are based.
• Insights into how performance measurement and management systems influence behaviours - for better and for worse.
• Useful techniques for choosing the right set of measures for your organisation.
• Practical examples of how organisations have gone about performance measurement and benchmarking - both well and badly.
• Hands-on practice of the techniques through exercises in which you try out what you have learnt in the context of your own workplace.

Phil Jones is an Associate of Develin Consulting Ltd and Managing Director of Excitant Ltd.
He has worked on strategy and performance in organisations as diverse as retailers, banks, charities, local government, NHS, technology, manufacturing and start-ups in the UK, Europe, US, and Far East.  His consultancy experience includes working for PW, KPMG, and Renaissance and in senior corporate strategy roles within the insurance business and on the management team of a dot com. 
Phil is a consultant, speaker and author of Communicating Strategy and Strategy Mapping for Learning Organisations (Gower). 
He holds an MBA through the Open Business School, a BSc (Hons) in Mathematics from Royal Holloway, University of London and is a NLP Master practitioner, Member of the British Computer Society (MBCS), Chartered Engineer (CEng) and Chartered IT Professional (CITP).

9.00 Registration and coffee

9.30

• The challenges organisations face: the different types of performance management.
• Overview of different performance measurement frameworks.
• The top down view: developing appropriate performance measures out of departmental or corporate goals.
• The operational view: measuring and managing operationally.
• The role of benchmarking: getting value from it.
• The cultural implications, for managers, teams and individuals.
• Practical considerations in planning and implementing performance measurement: what to ensure and what to avoid.

5.15 Workshop close

Coffee, lunch and tea are included

6 CPD hours (where applicable)

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If you have any queries please email or phone us on +44 (0)845 026 4722.

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